Data & Privacy
At z376, we understand that your personal data is exactly that — personal. This Privacy Policy sets out in clear, plain terms how z376 collects, uses, stores, shares, and protects the information you provide when you register and use our gaming platform. We are committed to handling your data responsibly, transparently, and in full accordance with our international gaming licence obligations. This document applies to all Pakistani players and users of z376.
Six core principles guide everything z376 does with your personal information. These are not marketing promises — they are operational standards backed by our licensing obligations.
z376 collects only the personal information that is genuinely necessary for account management, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake.
All personal data held by z376 is stored on encrypted, access-controlled servers. We apply industry-standard security protocols including TLS encryption in transit and AES-256 encryption at rest to safeguard your information.
You have the right to access, correct, and request deletion of your personal data held by z376. We process all such requests promptly and transparently. Your data belongs to you, and we make it straightforward to exercise your rights.
z376 does not sell your personal data to third parties. Data sharing is limited to trusted operational partners — payment processors, KYC providers, and game studios — all of whom are contractually bound to handle your data with the same care we apply.
z376 will only send you promotional emails, SMS notifications, or push alerts if you have explicitly opted in. You can withdraw your marketing consent at any time through your Account settings or by contacting our support team.
We do not hold your data indefinitely. z376 retains personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and licensing obligations.
z376 is an internationally licensed online gaming platform operating at z376.app. z376 is operated by an entity holding a valid international gaming licence and is the data controller responsible for the personal information collected from players and users of the Platform.
When this Privacy Policy refers to "z376", "we", "us", or "our", it means the licensed entity operating the z376 Platform and responsible for processing your personal data. When it refers to "you", "your", or "player", it means any individual who registers, accesses, or otherwise uses the z376 Platform, including Pakistani players accessing z376 from locations across Karachi, Lahore, Islamabad, Faisalabad, and elsewhere in Pakistan.
z376 collects personal data directly from you when you register, deposit, play, or otherwise interact with the Platform, and indirectly through automated means during your use of the site. The categories of personal data z376 may collect include:
When you create a z376 Account, we collect your full legal name, date of birth, registered mobile number (Pakistani mobile numbers in the format +92-XXX-XXXXXXX), email address, and any other identity information you provide during the registration process.
To comply with our licensing obligations and anti-money laundering requirements, z376 may request copies of government-issued identification documents such as your CNIC (Computerised National Identity Card), passport, or driver's licence, as well as proof of address and payment method verification documents.
z376 records all deposit and withdrawal transactions associated with your Account, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bank Transfer), transaction amounts in PKR, timestamps, and transaction reference numbers. z376 does not store full payment card numbers or mobile wallet PINs.
z376 logs your gameplay history, including games played, bet amounts in PKR, game outcomes, session durations, bonus usage, and wagering patterns. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access z376, our systems automatically collect certain technical information including your IP address, device type and operating system, browser type and version, screen resolution, and the pages or game screens you visit within the Platform. This data helps z376 ensure platform security and optimise the player experience.
If you contact z376 customer support via live chat or email, z376 retains a record of that correspondence for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Full name, DOB, CNIC | Account creation, KYC |
| Contact | Mobile number, email | Account access, support |
| Financial | Transaction amounts (PKR), payment method | Deposits, withdrawals, AML |
| Gaming Activity | Bets placed, games played, session history | Service delivery, responsible gaming |
| Technical | IP address, device ID, browser data | Security, fraud prevention |
| Communications | Support chat logs, email correspondence | Dispute resolution, quality assurance |
z376 uses the personal data it collects for the following specific purposes:
z376 processes your personal data under the following legal bases:
z376 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit z376. The types of cookies z376 uses include:
z376 does not sell your personal data to any third party. z376 shares personal data only in the following limited circumstances:
z376 shares data with trusted third-party service providers who process data on our behalf to support the delivery of our services. These include:
All z376 service providers are subject to data processing agreements that require them to handle your data confidentially, use it only for the specified purpose, and maintain appropriate security standards.
z376 may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or courts where z376 is legally required or permitted to do so. Such disclosures are made only to the extent required by applicable law or regulatory obligation.
In the event of a merger, acquisition, or sale of all or part of z376's business operations, player data may be transferred to the acquiring entity as part of that transaction. z376 will notify affected players of any such transfer via their registered contact details.
As an internationally licensed gaming operator, z376 may process and store personal data on servers located outside Pakistan. Where personal data is transferred internationally, z376 ensures that appropriate safeguards are in place to protect your data, including contractual data transfer agreements with recipient entities that require them to apply data protection standards equivalent to those described in this Policy.
By registering a z376 Account and providing your personal data, you acknowledge and consent to the transfer of your data outside Pakistan for the purposes described in this Privacy Policy.
z376 retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Licensing & AML regulatory requirement |
| Financial Transaction Records | 7 years from transaction date | AML and financial compliance obligations |
| KYC Documents | 5 years after account closure | Regulatory requirement under gaming licence |
| Gaming Activity Logs | 3 years from date of activity | Dispute resolution, responsible gaming |
| Support Communications | 2 years from date of communication | Quality assurance, dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent for compliance purposes |
After the applicable retention period has expired, z376 will securely delete or anonymise your personal data so that it can no longer be attributed to you.
As a z376 player, you have the following rights with respect to your personal data held by z376. You may exercise any of these rights by contacting z376 customer support via live chat or by emailing [email protected].
Please note that certain rights may be limited where z376 has a regulatory or legal obligation to retain the data in question — for example, AML-related financial records must be retained for the periods specified in Clause 8 regardless of a deletion request.
z376 is strictly a 21+ platform. z376 does not knowingly collect personal data from any person under the age of 21. The z376 registration process includes a mandatory date-of-birth declaration and is subject to KYC age verification procedures designed to prevent access by minors.
If you are a parent or guardian and believe that a minor has created a z376 Account or provided personal data to z376, please contact our support team immediately via live chat or at [email protected] so that we may investigate and take appropriate action without delay.
z376 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. z376 encourages all Pakistani players to use strong, unique passwords for their z376 Account and to contact support immediately if they suspect any unauthorised access to their Account.
z376 may send you marketing communications — including promotional bonus offers, game announcements, PSL cricket betting previews, and platform news — via email or SMS to your registered Pakistani mobile number. z376 will only send marketing communications if you have opted in to receive them at the time of registration or through your Account settings.
You may withdraw your consent to receive marketing communications from z376 at any time by:
Once you opt out, z376 will cease sending marketing communications within 5 business days. Note that opting out of marketing does not affect operational communications such as account security alerts, transaction confirmations, or responsible gaming notifications, which z376 may continue to send as they are necessary for the operation of your Account.
z376 does not share your contact details with third parties for the purposes of marketing. Your Pakistani mobile number and email address will not be used by any party outside z376 and its contracted service providers to contact you with promotional material.
The z376 Platform integrates third-party services — including game engines from certified game studios, payment processing infrastructure, and customer support technology. When you interact with these integrated services, those third parties may process certain technical data as necessary to deliver their services within the z376 Platform.
z376 selects all third-party service partners carefully, requires them to operate under data processing agreements that comply with applicable data protection standards, and conducts periodic reviews of partner data practices. However, z376 is not responsible for the independent privacy practices of third-party entities where you interact with their services outside the z376 Platform.
z376 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the expansion of our services. The Effective Date displayed at the top of this page will be updated each time a new version of this Policy is published.
Where changes to this Privacy Policy are material — meaning they meaningfully alter how we collect, use, or share your personal data — z376 will notify registered players via their registered email address or Pakistani mobile number at least 7 days before the changes take effect. For non-material updates such as clarifications of existing language, z376 will update this page without prior individual notification.
Continued use of z376 following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using z376 and may request Account closure in accordance with z376's Terms and Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a privacy-related complaint, you can contact z376 through the following channels:
When submitting a data rights request or privacy complaint, please include your Account username, the nature of your request or concern, and any relevant context that will help z376 address your query efficiently.
Now that you know exactly how z376 handles your personal data, explore our full range of PKR-native games — from PSL cricket betting to live casino tables and certified slots. Secure, fair, and built for Pakistani players.